SOLEN SHIPPING & RETURNS POLICY

RETURNS & REFUNDS

60-Day Money-Back Guarantee

We stand behind our products. If you're not satisfied within 60 days of delivery, you can return your product for a refund.

How to Return

  1. Contact us first: Email Contact@solentherapy.com with your order number and reason for return
  2. Get approval: We'll review your request and provide return instructions (returns must be approved before shipping back)
  3. Pack securely: Products must be returned in original packaging with all included accessories (user manual, charging cables, etc.)
  4. Ship at your cost: You are responsible for return shipping costs. We recommend using tracked shipping—we are not responsible for lost returns.
  5. Inspection & refund: Once we receive and inspect the product (3-5 business days), we'll process your refund minus a £25 restocking fee

Refund Timeline: 7-10 business days after we receive and approve your return.

Return Conditions

Products must be:

  • In original packaging (box, inserts, manuals, all accessories included)
  • In like-new condition (minimal signs of use)
  • Returned within 60 days of delivery
  • Approved by our team before shipping back

We do NOT accept returns if:

  • Original packaging is missing or damaged
  • Product shows excessive wear, damage, or modification
  • You did not contact us for approval before returning
  • It's been more than 60 days since delivery

Restocking Fee: A £25 restocking fee applies to all returns to cover inspection, repackaging, and processing costs.

Return Shipping: Customer is responsible for return shipping costs. Use tracked shipping—we cannot refund or replace products lost in return transit.

Non-Returnable Items:

  • Products damaged due to misuse or neglect
  • Products returned without approval
  • Items missing original packaging or accessories

WARRANTY

1-Year Manufacturer Warranty

All SOLEN products are covered by a 1-year warranty against manufacturing defects (not damage from misuse).

If your product stops working due to a defect within the first year, contact us at Contact@solentherapy.com with your order number and a description of the issue. We'll assess the claim and, if approved, repair, replace, or refund the product at our discretion.

Warranty does not cover:

  • Damage from misuse, accidents, or improper storage
  • Normal wear and tear
  • Products used outside recommended guidelines

Questions?
Email Contact@solentherapy.com. We respond within 48 hours.